💸Refund Policy

At [PassionVita], your satisfaction is our priority. If you're not fully happy with your order, we’re here to help.

For safety and hygiene reasons, we can only accept returns or exchanges on unopened, unused items with their original seals intact. Thank you for understanding and for helping us protect our small team..
Unused and unopened items may be returned for a full refund within 30 days of purchase. Once your package reaches our warehouse and is verified as still sealed, we’ll issue the refund. Please allow up to 30 business days for the entire process—international transit times can vary, but we’ll keep you updated every step of the way.
Proof of purchase (order confirmation or receipt) is required to process a refund.

To start a return your unused item, email us at support@passionvita.com with your order number and a brief note. We’ll reply within 24 hours with a prepaid label and simple next steps.
Once your return is approved, you’ll receive return instructions, including the return address.
After we receive and inspect your returned item, we’ll notify you of the refund status.
Please note: for international orders, we’re unable to supply prepaid return labels—shipping costs and customs arrangements are the customer’s responsibility.

If approved, your refund will be processed within [2] business days.
A credit will automatically be applied to your original method of payment. Please allow additional time for your bank or credit card company to post the refund.

The following items are not eligible for refunds:

If you haven’t received a refund yet:

First, recheck your bank account.
Then contact your credit card company — it may take some time before your refund is officially posted.
Next, contact your bank. There’s often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at [support@passionvita.com].

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