Refund policy

Return & Refund Policy

You may return an item within 14 days of delivery. To start a return, email support@passionvita.com with your order number - we will confirm the return address and next steps before you ship. Please do not send a return without contacting us first.

Return conditions

• Items should be returned unworn, in their original condition and packaging.
• Return shipping is paid by the customer. We recommend a tracked shipping service, as the item remains the customer's responsibility until it reaches us.
• Proof of purchase (order confirmation or receipt) is required.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected. Your bank or card provider may need additional time to post the refund.

Damaged or incorrect items

If your order arrives damaged or incorrect, email photos and your order number to support@passionvita.com within 7 days of delivery. We will replace the item or refund you in full - in most cases you will not need to ship anything back.

Your statutory rights

Nothing in this policy limits any non-waivable statutory rights that apply in your country of residence, including withdrawal rights for consumers in the EU and UK.